FW: Important announcement regarding Supra keys

Important announcement regarding Supra keys

ARMLS Subscribers who use a Supra DisplayKEY or Supra eKEY please note that as of May 28^th, 2008, the number of emergency update codes available via KIM Voice or KIM Web will change from 4 to 2.

Remember, an Emergency Update is defined as updating your DisplayKEY or eKEY (smart-phone/PDA) using an emergency update code from KIM Voice (1-888-968-4032) or KIM Web (www.supraeKEY.com). Also remember, that as soon as a manual or overnight eSync is completed the number of emergency updates will be reset back to 2.

A benefit of this change is the increased accuracy of the showing information.  Now you will have even greater visibility of who has accessed your listings and you will be able to use this information for improved marketing and client service.

These changes do not affect manual eSyncs or the automatic-nightly eSyncing process.

If you are having difficulty eSyncing your key on a regular basis, please contact one of the local Supra Offices to see what options are available to assist you.

Supra Phoenix Office            Supra SE Valley Office
5033 North 19^th Ave.                    777 West Southern Ave.
Suite 113                               Suite C-315
Phoenix, AZ  85015                      Mesa, AZ  85210
602-973-2100                            480-835-7500

Supra Scottsdale Office         Supra Glendale Office
7585 East Redfield Rd.          17235 North 75^th Ave.
Suite 108                               Suite E-160
Scottsdale, AZ  85260                   Glendale, AZ  85308
480-348-5500                            623-878-3773

In addition, Supra Technical Support can assist you at 1-877-699-6787.

Special note for DisplayKEY users only:
We recently updated the phone number that your key uses to communicate with our computer system.  Please take a moment to verify that your key was updated with this new number.  To verify please:

Press enter on your DisplayKEY
Press the down arrow till you get to the screen “ESYNC PHONE #”
Press enter
Press 1 to check the phone number
If your Phone 1 is a “800” number, please press enter, and your key will say “successful”.
If it is a “602” number, please call your local Supra Office for assistance.

We apologize for any inconvenience these changes may cause.
GE Security/Supra